Privacy Notice

Practitioner Privacy Notice

Emerald Massage Therapy takes security and privacy seriously:
• We keep to a minimum the amount of information we hold about you.
• We use your data to respond to your enquiries about our services (the lawful basis for this is “Consent”) and to provide our services to you (the lawful basis for this is “Contract”).
• We delete your data when it is no longer needed.
• We apply appropriate security mechanisms to protect your personal data.
For the definition of terms used within this Privacy Notice refer to the ICO website or look at the General Data Protection Regulation (“GDPR”). We suggest you start with the ICO website.
Any questions you have about this Privacy Notice. Contact us via email on Jane@emeraldmassagetherapies.com
What personal data do we hold and why?
Your name, contact information and health history, provided by you, will be used to provide treatments tailored to you and in the best interests of your health. Your email and phone number may be used to inform you of special offers or Emerald Massage Therapy news or to contact you regarding your appointment.
The Emerald massage therapy website uses only standard fixed 'cookies'.
Whom do we share it with?
Emerald Massage Therapy may work with appropriate professionals in the provision of therapy services.
Emerald Massage Therapy will provide you with details of who will be involved as part of the agreement with you regarding the provision of any of services. We will also discuss and agree on any specific security requirements you may have during the provision of services.
All other third parties we use – including those who provide email and storage solutions used in our day to day work – are selected for, and monitored on, how they meet the requirements of current UK data protection legislation and the requirements of GDPR.
Where this includes storage or processing of information outside of the European Economic Area (EEA), we include checks to ensure that compliance with the appropriate frameworks for exchange of personal data (such as the EU-US Privacy Shield) is in place.
Exemptions to the above are where we are asked to provide information as a result of a court order or to recover monies due.
We do not share nor sell your personal data to anyone else.
How long do we store it for?
We will store your personal information for a maximum of seven years after your last communication with us.
If you wish to stop hearing from us prior to that time then email: jane@emeraldmassagetherapies.com
Financial transactions between us might include some personal data. We are required to keep this information for the current financial year plus an additional six years.

Whilst we store your information we store it securely to prevent unauthorised use.
How to change information or contact us about anything concerning our use of your personal data
If there are any changes in your details that we need to reflect, you need to check the accuracy of the details that we hold about you, or if you have any other questions about this Privacy Notice, email jane@emeraldmassagetherapies.com
Should you feel that you need to complain about how we are handling your personal data, email Jane@emeraldmassagetherapies.com or use the 'Contact Us' form on our website.
Your ultimate point of contact for all data protection matters in the UK is the Information Commissioner’s Office. See the Contact us page on the ICO website.

What if this privacy notice changes?
If changes to this Privacy Notice include any significantly different use of your personal data, we will let you know and give you the option to agree to the new use.

Last updated: May 2018