Cancellations

CANCELLATION POLICY: NEW POLICY – PLEASE READ

We are very busy and often have waiting lists for appointments, so please act with consideration by giving us much notice as possible should you need to change your booking, thank you.

Our Policy

Once a booking has been made by you (the customer), this becomes a contract between you and Emerald Massage Therapy (the Company), thus meaning that the appointment will be attended and paid for.

We understand that on occasion you will be required to re-arrange pre-booked appointments. Cancellation must be received 24 hours prior to any booking made in order for no charge to apply.

If a booking is cancelled within 24 hours or you fail to attend a pre-booked appointment (No Show) then you hereby agree to pay 100% of the appointment fee.

If you do have the need to rearrange your scheduled appointment and it is within 24 hours we will be required to charge £15 administration fee to cover our costs of the cancelled appointment.

Late cancellations and ‘no-shows’ cost our business money. We are required to pay for our therapists wages and the cost of either the room hire and/or travel expenses. If you need to cancel or rearrange this is completely understandable but with a little notice we could allocate another client your booking time - hence why these charges exist.

Late arrival

If you arrive late for your appointment, we will do our utmost to still provide your full allocated appointment time. However, this will not always possible due to other bookings. However, if you are running late please ring ahead and we will do what we can to accommodate you.

Full treatment price is payable even on late arrival. Our time is valuable and by booking our Therapist for a set time you have agreed to pay the fee for that booking even if your treatment time is reduced by your late arrival.
If we are running late, we will always still give you the full duration of your booking. If you are unable to stay any later to complete the duration, your price will be adjusted and any missed treatment time will be added to your next session free of charge.

Our promise to you

On occasion, it may be necessary that we need to change your booking for some reason.

Sometimes, due to illness or unforeseen circumstances, we may need to change your appointment with short notice. These occasions are rare. If WE need to change your appointment we will give you as much notice as we possibly can.

Thank you for your understanding and cooperation.

Client Declaration: I declare that the information is correct and to the best of my knowledge I can under take treatments without any adverse affect. I have been fully informed about contra-indications and am therefore willing to proceed with treatment. I also understand the cancellation policy as on the Emerald massage therapy website and/or on my confirmation letter.

Any information given will be treated in the strictest confidence.